The interface allows you to automatically assign chats to the first available operator, with the ability to use response templates, tags and many other features created to facilitate the collaboration of a sales or support team.įurthermore, the platform is also available in a mobile version with which it is possible to manage chats directly from any smartphone. In this regard, there are some paths that companies can follow to manage their WhatsApp channel, without the limits of the default interface.īelow we want to suggest two solutions that companies can choose to manage their WhatsApp channel, without having to run into the limits of the native app.ġ) Callbell: is the solution, suitable for companies of any size, and offers the possibility of managing a team of up to 100 agents. You will have to resort to third-party solutions that allow the management of a WhatsApp account by exploiting WhatsApp Business’s APIs: let’s find out what the possible solutions are. If you have a company with a structured sales network and a large amount of daily messages that you have to manage, it is therefore not recommended to use the native application of WhatsApp or WhatsApp Business. It is also not possible to automatically assign conversations to different agents or assign a tag to chats. The main one being the fact that it is not possible to understand by whom the message was actually sent.
WhatsApp Business’s APIs allow you to send and receive WhatsApp messages through external platforms, designed for companies that want to use this channel to communicate with the customer.Īs mentioned earlier, even in its future multi-device version, the native WhatsApp app has various limitations. If, on the other hand, multiple sales or support agents have to collaborate within your company, then the best solution is WhatsApp Business’s APIs. If your company does not have a structured sales network or a support team and needs to respond to a very limited number of messages, then the multi-device function mentioned above could be the ideal solution. Having clarified the ways in which the WhatsApp Business app can be used from multiple devices at the same time, we must ask ourselves what are the possible solutions that a company may decide to implement.